Frequently Asked Questions

1. How can I place my order?
To place an order, you must first create a membership via [Site Name] or shop as a guest. After adding products to your cart and completing the payment process, your order will be placed.

2. When will my order be shipped?
Your order will be delivered to the cargo company within 1-3 business days after your payment confirmation is received. Information about the cargo company and tracking number will be sent to you via e-mail after your cargo is on its way.

3. How can I return your products?
For returns, you can contact us by filling out the [Return Request Form] within 14 days from the date you received the product. Please note that the product must be unused and in its original packaging.

4. How does the return process work?
After your return request is approved, you must send the product back to the specified address. After the returned product is inspected, your payment will be refunded within 7 business days.

5. Can I make a price difference or change on your products?
Before your order is shipped, you can request a change or cancellation of your product. To do this, you must contact our customer service.

6. What payment methods do you accept?
You can pay with credit card, debit card and various online payment methods. You can find detailed information about payment methods on our payment page.

7. What size options are available in your products?
There is a size chart for each product on our website. When choosing your size, it is important to check the size chart in the product description. If you need help, you can contact our customer service.

8. What should I do if my product is damaged?
If you detect any damage to your product, you must have a report drawn up by the courier at the time of delivery. Then you can contact us and request a return or exchange.

9. How much is the shipping fee?
Shipping costs may vary depending on the total amount of your order and your shipping address. You can find out the shipping cost on our [Shipping Cost Calculation] page.

10. Can I return discounted products?
There are no returns on sale items. However, if the item is defective or incorrectly sent, you can return it.

11. Can I shop without being a member?
Yes, you can shop as a guest without being a member. However, once you become a member, you can track your order history and benefit from discounts.

12. Is my personal data safe?
Yes, your personal data is processed and stored securely in accordance with KVKK. We attach great importance to the protection of your data. For more information, you can visit our Personal Data Protection page.

13. How can I track my order?
Once your order has been shipped, you will be sent a tracking number. With this number, you can track the status of your shipment via [Cargo Tracking System].

14. How to use a discount code?
You can use the discount code by entering it in the relevant field on the payment page while entering your payment information. The validity period and terms of use of the code are included in the campaign descriptions.